Senior Support Analyst, Micro Focus

Minsait

Analista de Suporte Micro Focus na Minsait, fornecendo soluções tecnológicas inovadoras. Responsável por monitorar, analisar e resolver incidentes em plataformas de Core Banking.

Posted 6/22/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

GrafanaLinuxPrometheusServiceNow

About the role

Key responsibilities & impact

Monitoring and managing alerts on Micro Focus platforms and Core Banking applications;
Technical analysis and resolution of incidents (end-to-end troubleshooting);
Analysis of logs, traces and application behavior;
Operational support in production and non-production environments;
Event and alert management using observability tools;
Interaction with development, database, middleware and infrastructure teams;
Execution of operational procedures and support for changes;
Documentation of incidents, solutions and procedures (runbooks / knowledge base);
Identification of operational improvements and stabilization opportunities.

Requirements

What you’ll need

Micro Focus / Core Banking environment: Experience supporting and operating Micro Focus platforms; experience in mainframe modernization environments (Gravity).
Languages and components: COBOL (reading and maintenance); JCL.
Operating Systems: Strong knowledge of Linux (troubleshooting, process management and log analysis).
Middleware and Integration: Messaging platforms (MQ or other integration technologies).
Process Control: Scheduling tools (Control-M or similar).
Observability and Monitoring: Dynatrace; Grafana; Prometheus.
IT Service Management: ServiceNow; ITIL – incident, problem and change management.
Desirable: Tools such as Sonar.
Experience in IT operations, infrastructure support or platform administration.
Experience in critical, high-availability environments.
Experience managing incidents and alerts in production environments.

Benefits

Comp & perks

Company-subsidized health plan for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental care (optional).
Option to include dependents in the dental care plan with payroll deduction.
Meal Allowance or Food Allowance.
Transportation Allowance (optional).
Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll).
Option to include up to 3 dependents in Gympass - Wellhub (paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
SESC agreement for employee and dependents.
Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools.
Group life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

COBOLJCLLinuxMicro FocusCore BankingMQControl-MDynatraceGrafanaPrometheus

Soft Skills

incident managementproblem managementchange managementoperational supporttechnical analysistroubleshootingdocumentationcommunicationcollaborationprocess improvement