Senior Micro Focus Support Analyst

Minsait

Senior Analyst ensuring availability and performance of critical Micro Focus platforms in a hybrid environment. Collaborating with global teams to support banking applications and infrastructure services.

Posted 6/22/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

GrafanaLinuxPrometheusServiceNow

About the role

Key responsibilities & impact

Monitoring and managing alerts on Micro Focus platforms and Core Banking applications;
Technical analysis and resolution of incidents (end-to-end troubleshooting);
Analysis of logs, traces and application behavior;
Operational support in production and non-production environments;
Event and alert management using observability tools;
Interaction with development, database, middleware and infrastructure teams;
Execution of operational procedures and support for changes;
Documentation of incidents, solutions and procedures (runbooks / knowledge base);
Identification of operational improvements and stabilization opportunities.

Requirements

What you’ll need

Micro Focus / Core Banking environment: Experience supporting and operating Micro Focus platforms;
Experience in mainframe modernization environments (Gravity);
Languages and components: COBOL (reading and maintenance);
JCL;
Operating Systems: Strong knowledge of Linux (troubleshooting, process management and log analysis);
Middleware and Integration: Messaging platforms (MQ or other integration technologies);
Process Control: Scheduling tools (Control-M or similar);
Observability and Monitoring: Dynatrace; Grafana; Prometheus;
IT Service Management: ServiceNow; ITIL – incident, problem and change management;
Desirable: Tools such as Sonar;
Experience in IT operations, infrastructure support or platform administration;
Experience in critical, high-availability environments;
Experience managing incidents and alerts in production environments.

Benefits

Comp & perks

Company-subsidized health insurance for the employee;
Option to include dependents on the health plan with payroll deduction;
Dental care (optional);
Option to include dependents on the dental care plan with payroll deduction;
Meal voucher or food allowance;
Transportation voucher (optional);
Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents;
Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll);
Option to include dependents on Gympass - Wellhub (up to 3 dependents - paid via credit card);
Access to Udemy via our intranet;
Partnerships with major consumer brands;
SESC agreement for the employee and dependents;
Discounts and partnerships with educational institutions (undergraduate and postgraduate) and language/certification schools;
Group life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

COBOLJCLLinuxMicro Focus platformsmainframe modernizationevent managementalert managementtroubleshootinglog analysisprocess management

Soft Skills

technical analysisoperational supportdocumentationincident resolutionproblem-solvingcollaborationcommunicationidentification of improvementsstabilization opportunities