Support Analyst – Senior (Micro Focus)

Minsait

Analista Suporte Micro Focus Sênior na Minsait, trabalhando com Core Banking e suporte técnico em plataformas de TI. Análise e gerenciamento de incidentes em ambientes críticos.

Posted 6/22/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

GrafanaLinuxPrometheusServiceNow

About the role

Key responsibilities & impact

Monitoring and managing alerts on Micro Focus platforms and Core Banking applications;
Technical analysis and incident resolution (end-to-end troubleshooting);
Analysis of logs, traces and application behavior;
Operational support in production and non-production environments;
Event and alert management using observability tools;
Interaction with development, database, middleware and infrastructure teams;
Execution of operational procedures and support for changes;
Documentation of incidents, solutions and procedures (runbooks / knowledge base);
Identification of operational improvements and stabilization opportunities.

Requirements

What you’ll need

Technical knowledge of Micro Focus environments / Core Banking
Experience in support and operation of Micro Focus platforms;
Experience in mainframe modernization environments (Gravity). Languages and components
COBOL (reading and maintenance);
JCL. Operating Systems
Strong knowledge of Linux (troubleshooting, process management and log analysis).
Middleware and Integration
Messaging platforms (MQ or other integration technologies).
Process Control
Scheduling tools (Control-M or similar).
Observability and Monitoring: Dynatrace; Grafana;
Prometheus. IT Service Management
ServiceNow;
ITIL – incident, problem and change management. Quality (desirable)
Tools such as Sonar. Experience
Experience in IT operations, infrastructure support or platform administration;
Experience in critical and high-availability environments;
Experience managing incidents and alerts in production environments.
Degree in Systems Engineering, Computer Science, Information Technology or related fields;
Equivalent experience will also be considered.
Languages
Portuguese: native or intermediate level;
English: intermediate/advanced (minimum B2);
Spanish: native or intermediate level.

Benefits

Comp & perks

Company-subsidized health plan for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in dental assistance with payroll deduction.
Meal voucher or food voucher.
Transportation voucher (optional).
Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll).
Option to include up to 3 dependents in Gympass - Wellhub (paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for employee and dependents.
Discounts agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
Group life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Micro FocusCore BankingCOBOLJCLLinuxMQControl-MDynatraceGrafanaPrometheus

Soft Skills

incident managementproblem managementchange managementoperational supporttechnical analysistroubleshootingdocumentationcommunicationcollaborationprocess improvement