FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Perform initial analysis and prioritization of tickets opened in ITSM, ensuring information completeness and correct routing of requests to the responsible squads.
- Manage and monitor the lifecycle of activities in Open Project or similar tools, ensuring traceability, status updates and alignment between tickets, tasks and deliverables.
- Serve as the primary interface between the client, technical squads and project leadership, conducting alignments, regular follow-ups and handling risks, impediments and issues that may impact deadlines or delivery quality.
- Support sprint planning and monitoring with Tech Leads, tracking priorities, team capacity and progress of tasks.
- Coordinate the user acceptance process with users and focal points, overseeing functional validations, evidence collection and necessary adjustments until final approval.
- Ensure formalization of production releases by closing tickets and updating corporate tools according to defined processes.
- Prepare operational reports, KPIs and status reports to track activities and support project governance. Identify continuous improvement opportunities in processes and operational flows, contributing to increased efficiency and reduced rework.
- Support junior analysts in organizing and tracking requests.
Requirements
What you’ll need- Bachelor's degree in IT or a related field.
- Previous experience in the role.
- Experience with agile methodologies and management tools such as ITSM, Open Project, Jira or similar.
- Strong negotiation and problem-solving skills, experience monitoring KPIs and producing documentation and executive reports. Experience in IT projects or operations is desirable.
- Desired profile: communicative, analytical, proactive and organized, with the ability to manage multiple concurrent demands and interact with different stakeholders.
Benefits
Comp & perks- Company-subsidized health insurance for the employee.
- Option to add dependents to the health plan with payroll deduction.
- Dental care (optional).
- Option to add dependents to dental plan with payroll deduction.
- Meal allowance or food voucher.
- Commuter allowance (optional).
- Impact & Care - a Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, deducted via payroll).
- Option to add dependents to Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools.
- Group life insurance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
agile methodologiesITSMOpen ProjectJiraKPI monitoringdocumentation productionexecutive reporting
Soft Skills
negotiationproblem-solvingcommunicationanalyticalproactiveorganizationalstakeholder management
Certifications
Bachelor's degree in IT