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Minsait

Process Analyst - Junior

Minsait

Technical support analyst providing IT services to users in Rio de Janeiro, focusing on incident resolution and documentation management for IT assets.

Posted 6/8/2026full-timeRio de Janeiro • 🇧🇷 BrazilJuniorWebsite

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Hard Skills
desktop computingtechnical supportConfiguration Management Database (CMDB)Service Asset ManagementChange Managementincident resolutionservice request managementtechnical documentationreport generation
Soft Skills
problem-solvingcommunicationuser assistanceorganizational skills
Industry Keywords
IT service managementend-user supportservice configurationasset managementchange processes

About the role

Key responsibilities & impact
  • Provide on-site support to end users for desktop computing (microcomputing).
  • Respond to and resolve incident tickets and service requests related to desktop computing.
  • Assist users with technology-related questions and IT service requests.
  • Perform Service Configuration and Asset Management activities (CMDB).
  • Register and update Configuration Items.
  • Create and maintain technical documentation for assets and services.
  • Generate reports on Configuration Items.
  • Execute and monitor emergency, normal, and standard changes related to IT assets.
  • Participate in Change Management processes.

Requirements

What you’ll need
  • Completed or pursuing a university degree in:
  • - Logistics;
  • - Business Administration;
  • - Accounting;
  • - Economics;
  • - Engineering;
  • - Computer Science;
  • - Information Technology;
  • - Statistics;
  • - Mathematics;
  • - Or another degree with an MBA or postgraduate qualification in Administration or Management.
  • Knowledge of technical support and end-user assistance for desktop computing.
  • Knowledge of Configuration and Service Asset Management (CMDB).
  • Knowledge of IT Change Management processes.
  • Ability to create and maintain technical documentation.

Benefits

Comp & perks
  • Company-subsidized health insurance for the employee.
  • Option to add dependents to the health plan with payroll deduction.
  • Optional dental plan.
  • Option to add dependents to the dental plan with payroll deduction.
  • Meal voucher or food allowance.
  • Transportation voucher (optional).
  • Impact & Care - Personal guidance program providing confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and eligible dependents.
  • Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90, paid via payroll deduction).
  • Option to add up to 3 dependents to Gympass - Wellhub (paid via credit card).
  • Access to Udemy through our intranet.
  • Partnerships with major consumer brands.
  • SESC benefits for the employee and dependents.
  • Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
  • Group life insurance.