Solutions Architect, Genesys

Minsait

Senior professional defining and evolving architecture for Genesys contact center solutions at Minsait. Leading technical projects and ensuring high availability and security in customer experience strategies.

Posted 6/1/2026full-timeBarueri • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformVoIP

About the role

Key responsibilities & impact

Senior professional responsible for defining, governing, and evolving the architecture of contact center solutions based on Genesys platforms.
Acts as a technical reference and strategic leader for omnichannel customer service environments.
The role involves technical leadership of projects, architectural decision-making, interfacing with business and technology areas, and ensuring scalability, high availability, security, and alignment with customer experience strategies.
Define, review, and evolve solution architectures using Genesys Cloud CX or Genesys Engage platforms.
Serve as the technical lead and focal point for contact center architectural decisions.
Lead implementation, migration, modernization, and evolution projects for customer service environments.
Design integration architectures between Genesys and corporate systems (CRM, IVR, legacy systems, APIs, and databases).
Translate strategic demands and business requirements into scalable, resilient technical solutions.
Support and guide development, operations, and vendor teams.
Ensure high availability, performance, security, and operational continuity of services.
Participate in capacity planning, cloud architecture, and scalability strategies.
Conduct technical reviews, architectural governance, and definition of standards.
Support management in prioritizing technology initiatives related to customer service.
Work on resolving critical incidents and highly complex problems.
Lead digital transformation initiatives in customer service.
Produce and maintain technical and architectural documentation.

Requirements

What you’ll need

Solid experience in Genesys solution architecture (Cloud CX or Engage)
Proven experience in medium to large contact center environments
Strong knowledge of omnichannel solutions and customer experience (CX)
Experience with IVR and customer service automation
Integration via REST APIs and integration with corporate systems
Knowledge of telephony protocols: SIP, VoIP, and SBC
Experience integrating with CRM systems (Salesforce, Dynamics, or similar)
Knowledge of Cloud architectures (AWS, Azure, or GCP)
Security and authentication (OAuth, SSO, IAM)
Advanced monitoring, observability, and troubleshooting
Experience with agile methodologies (Scrum and Kanban)
Ability to provide technical leadership and make strategic decisions
Advanced proficiency in English or Spanish

Benefits

Comp & perks

Company-subsidized health plan for the employee.
Option to include dependents in the health plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the dental assistance plan with payroll deduction.
Meal voucher or food voucher.
Transportation voucher (optional).
Impact & Care - Personal Guidance Program that provides emotional support and confidential counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to over 700 gyms across Brazil with plans starting at R$29.90 deducted from payroll).
Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for the employee and dependents.
Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
Group life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Genesys Cloud CXGenesys EngageIVRREST APIsSIPVoIPSBCSalesforceDynamicsCloud architectures

Soft Skills

technical leadershipstrategic decision-makingproblem-solvingcapacity planningcommunicationcollaborationdocumentationprioritizationguidancedigital transformation