Business Analyst – Customer Order Management
Minsait
full-time
Posted on:
Location Type: Hybrid
Location: Barueri • Brazil
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About the role
- Evaluate business and system requirements, ensuring alignment with the COM Netcracker solution, with a focus on integration between Customer Order Management, BSS and Billing.
- Define and agree KPIs and SLAs with the Business area.
- Prepare, review and approve functional requirements, technical specifications and integration documents for module development, configurations and interfaces.
- Identify critical issues, propose solutions and triage defects, directing fixes to technical teams. Define and approve unit, integration and acceptance test scenarios.
- Present the solution to involved areas (Business, Quality, Infrastructure, Information Security, Observability and Project Management), perform handover to Production, participate in war rooms and monitor post-production, evaluating monitoring reports and preparing application health reports.
Requirements
- Bachelor's degree in Computer Science, Information Systems or a related field.
- Experience in requirements analysis, functional and technical documentation, and working in complex corporate environments.
- Experience with COM Netcracker or similar solutions.
- Knowledge of KPIs, SLAs, system testing, defect management and go-live processes.
- Familiarity with monitoring and observability, production environments and systems integration.
- Preferred: experience in telecom, agile methodologies and certifications in Business Analysis, ITIL or Agile/Scrum.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental Assistance (optional).
- Option to include dependents in the Dental Assistance Plan with payroll deduction.
- Meal voucher or Food voucher.
- Transportation voucher (optional).
- Impact & Care – Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools.
- Group life insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
requirements analysisfunctional documentationtechnical documentationsystem testingdefect managementintegration testingunit testingacceptance testingCOM Netcrackersystems integration
Soft Skills
problem-solvingcommunicationcollaborationpresentationcritical thinkingorganizational skillsleadership
Certifications
Business Analysis certificationITIL certificationAgile certificationScrum certification