Junior Customer Service Analyst
Minsait
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Salary
💰 R$1,522 per month
Job Level
About the role
- Handle, manage, and resolve energy-related cases and issues, such as billing issues
- Assist with delinquency and payment default issues
- Respond to customer requests to prevent escalation to legal authorities
- Handle escalated or dissatisfied customers
- Assist customers who have previously attempted to resolve the same issue
- Work with customers whose accounts contain sensitive data, providing responses to their requests
- Participate in training and development programs to improve skills
- Contribute to company results by meeting established targets and deadlines
Requirements
- High school diploma or equivalent
- Must be 18 years or older
- Basic computer skills
- Good verbal and written communication
- Previous customer service experience required
Benefits
- Health insurance
- Partnerships with universities
- Partnerships with online course providers
- Life insurance
- Gympass
- Meal and food allowance
- Dental insurance
- Partnerships with language schools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic computer skills
Soft skills
verbal communicationwritten communicationcustomer serviceproblem resolutionconflict managementtraining and developmenttime management
Certifications
high school diploma