Support Engineer

• Maintenance of infrastructure systems, including servers, networks and communication devices.
• Provide advanced technical support to end users, ensuring efficient resolution of issues related to the work environment.
• Plan and implement infrastructure solutions that improve the efficiency and security of the work environment.
• Monitor infrastructure performance and perform analyses to identify and resolve potential issues.
• Create detailed documentation of processes, configurations and infrastructure procedures.
• Work closely with other IT teams and departments to ensure integration and functionality of infrastructure solutions.
• Implement and manage security policies to protect company data and systems.
• Stay up to date with the latest trends and technologies in IT infrastructure and apply continuous improvements.

Senior Support Technician

Analista de Soporte y Atención, Junior

Customer Support Analyst – L1

Technical Support Assistant

Analista de Suporte – Sênior

Analista de Soporte Junior