Senior ESM Consultant – ServiceNow SME, GRC, IRM

Minor Hotels Europe and Americas

Senior ESM Consultant translating complex regulatory requirements and risk strategies into scalable workflows for Capgemini. Leading ServiceNow GRC/IRM module implementations to improve audit readiness and governance.

Posted 7/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $70,176 - $170,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow development and platform engineering, with a strong focus on GRC/IRM modules, risk frameworks, and secure integrations. Capable of leading technical teams and mentoring developers while ensuring compliance with coding best practices and regulatory requirements.

Highest-signal resume keywords

ServiceNow DevelopmentGRC/IRM ExpertiseServiceNow Scripting (JavaScript, Glide)Risk Frameworks (NIST, ISO, COBIT, SOC2)Technical Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentServiceNow GRC/IRM ModulesServiceNow Scripting (JavaScript, Glide)Flow DesignerIntegrationHubIRM/GRC Metadata StructureAutomated WorkflowsControl Testing WorkflowsAudit ReadinessPerformance Analytics

Soft Skills

MentoringCollaborationCommunication

Tools & Technologies

ServiceNowAzure ADBitSightSecurity OperationsFinancial Systems

Industry Keywords

Regulatory RequirementsEnterprise Risk StrategiesTechnical Debt ManagementBusiness Continuity ManagementVendor Risk Management

Tech Stack

Tools & technologies

AzureJavaScriptServiceNow

About the role

Key responsibilities & impact

Translate complex regulatory requirements and enterprise risk strategies into scalable, secure, and automated workflows
Lead the technical design and implementation of ServiceNow GRC/IRM modules, including Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management (VRM), and Business Continuity Management (BCM)
Build and oversee automated indicators, control testing workflows, and evidence collection processes to reduce manual intervention and improve audit readiness
Define and enforce coding best practices specifically for IRM data models, ensuring solutions are upgrade-safe and aligned with the ServiceNow CSDM (Common Service Data Provider) framework
Design secure integrations between the GRC suite and external data sources (e.g., Azure AD, BitSight, Security Operations, and Financial systems) to provide a real-time view of the firm's risk posture
Mentor a team of developers in GRC-specific configurations, including Advanced Risk Assessments, PA (Performance Analytics) for risk dashboards, and UI Builder for executive reporting
Be a bridge between Technology, Information Security, Legal, and Internal Audit to translate "legalese" and policy into functional technical requirements
Manage technical debt within the GRC scope, driving proactive performance tuning and ensuring the platform scales with our international growth

Requirements

What you’ll need

7+ years of experience in ServiceNow development and platform engineering
3+ years of deep technical expertise specifically within the ServiceNow GRC/IRM ecosystem
Lead technical teams through complex, multi-module implementations
Advanced proficiency in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and the IRM/GRC Metadata structure
Experience with risk frameworks (NIST, ISO, COBIT, or SOC2) and how they map to technical controls within ServiceNow

Benefits

Comp & perks

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility