IT Client Rollout Specialist

Minor Hotels Europe and Americas

IT Client Rollout Specialist resolving technical issues and supporting users at Capgemini Engineering. Leveraging skills in troubleshooting and maintaining IT systems for effective service delivery.

Posted 7/25/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and service desk operations, with a strong focus on troubleshooting technical issues and providing excellent customer service. Proficient in ticketing systems and remote support tools, with fluency in German and English.

Highest-signal resume keywords

IT Support ExperienceTicketing System ProficiencyRemote Troubleshooting SkillsFluent German and EnglishTechnical Problem Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical DegreeIT SupportField ServiceTroubleshootingHardware MaintenanceSoftware InstallationNetwork SupportTechnical DocumentationIncident AnalysisService Desk Operations

Soft Skills

Clear CommunicationService-Oriented Approach

Tools & Technologies

Ticketing ToolsRemote Support ToolsCommon IT Systems

About the role

Key responsibilities & impact

Receive incident reports and requests via phone, ticketing system, or email and perform an initial analysis.
Resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
Categorize, prioritize, and handle tickets, or escalate them to downstream teams.
Keep users proactively informed about progress, follow-up questions, and resolution steps.
Perform on-site installations, maintenance, repairs, and hardware replacements, and document all activities thoroughly.

Requirements

What you’ll need

Completed technical or IT-related degree or an equivalent qualification.
Professional experience in IT support, service desk, or field service.
Confident use of ticketing and remote-support tools as well as common IT systems.
Ability to analyze technical problems in a structured way and communicate clearly with a service-oriented approach.
Fluent German and English, both written and spoken.

Benefits

Comp & perks

An environment that supports continuous professional development.
Access to training and development programs.
Flexible working arrangements, including location flexibility and flextime.
Work within a diverse and inclusive team.