Bilingual Customer Service Associate

Minor Hotels Europe and Americas

Bilingual Customer Service Associate providing support for insurance inquiries via phone and email. Seeking enthusiastic individuals who excel in a fast-paced environment at Allianz Partners Canada.

Posted 7/14/2026full-timeCambridge • 🇨🇦 CanadaJuniorMid-Level💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a strong focus on client satisfaction, effective communication, and the ability to navigate complex insurance policies. Proficient in managing customer inquiries and utilizing data analytics and cloud-based tools to enhance service delivery.

Highest-signal resume keywords

Customer Service SkillsFluency in FrenchProblem-Solving SkillsMulti-Tasking AbilitiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryClaims ProcessingPolicy InterpretationCustomer Data ResearchInsurance Case Management

Soft Skills

EmpathyInitiativeJudgmentFlexibility

Tools & Technologies

Cloud-Based ToolsData Analytics SoftwareAI Tools

Industry Keywords

Customer InquiriesBenefit CoverageClient ConfidentialityPersonal Information ProtectionCall Center Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Handle inbound customer inquiries via phone and email with professionalism and empathy
Provide exceptional service by thoroughly explaining benefit coverage, ensuring customer satisfaction, and building strong rapport
Open and manage insurance cases, guiding clients through their service needs with care and efficiency
Anticipate customer needs by providing relevant solutions and staying updated on product and policy updates
Accurately enter and research customer data, enter customer information into software, interpret policies, and initiate claims as needed
Send claim forms, answer claims status questions, and resolve policy inquiries
Provide pre-trip assistance, answer related questions, and interpret policies to clarify benefits and limitations
Assist clients in navigating pertinent websites for online content and claim submission
Administer and enforce client confidentiality regarding Canada’s Personal Information Protection and Electronic Document Act
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

Requirements

What you’ll need

Post-secondary education or equivalent work experience
Flexibility to work a rotating schedule between 6:30am and 12:30am Eastern Time
Experience in a customer service call center environment is highly preferred
Excellent communication skills, both verbal and written
Strong multi-tasking abilities, including typing while engaging with customers
Proven problem-solving skills and the ability to use initiative and independent judgment
Superb customer service skills, strong customer focus, and commitment to customer satisfaction
Fluency in French is required for this role

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Retirement savings plans
Paid time off
Professional development programs