Quality Manager

Minor Hotels Europe and Americas

Quality Manager overseeing employee relations and ensuring compliance with quality assurance protocols at Heraeus. Leading training and departmental operations for a safe and positive work environment.

Posted 7/10/2026full-timeWartburg • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Will be required to participate as project lead or team member on an individual or group basis.
Responsible for all employee relations including and not limited to performance reviews, conflict resolution, personnel discussions, hiring, promotion and termination decisions etc.
Conduct routine meetings with subordinates and maintain open communication.
Understanding of Company Quality Mission and specific laboratory QC/QA protocols and corrective/preventative actions.
Manages time and attendance issues for employees on a timely basis.
Oversees the safety requirements, safe operation and conduct of the assigned team members.
Support and actively participate in Company 7S program, Lean Programs, or similar company programs.
Responsible to provide a positive environment and serve as a leader on daily basis to department members.
Assures that documented methods are followed at all times.
Create training plan and schedule for all personnel in all required methods including required QC/ QA.
Will administer training and maintain documentation.
Ensures sufficient cross-training to effectively run the department at all times Develop and maintain SPC or similar QC system for monitoring process performance.
Lead investigation and follow-up through the closure of all corrective actions and customer complaints.
Determines appropriate method. Works with staff, production management, and customer service department to create and/or modify methods.
Assures all methods are properly documented according to HPMN QA/QC policies.

Requirements

What you’ll need

A minimum of 5 years of supervisory experience is preferred.
The equivalent combination of education and experience will be considered.
Must be proficient in ERP system such as SAP
Possess advanced Microsoft Excel skills.
Demonstrate a high level of integrity, professionalism and leadership ability; exhibit a high level of motivation and initiative with the ability to meet deadlines.

Benefits

Comp & perks

Personal Protective Equipment (PPE)
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance ReviewsConflict ResolutionTraining Plan DevelopmentSPC System DevelopmentCorrective Action InvestigationDocumentation ManagementTime and Attendance ManagementLean Programs ParticipationQuality Assurance ProtocolsHiring and Termination Decisions

Soft Skills

Leadership AbilityIntegrityProfessionalismMotivationInitiative