Dynamics 365 Customer Service – Contact Center Architect

Minor Hotels Europe and Americas

Dynamics 365 Architect leading architecture and design for enterprise-scale customer experience solutions. Responsible for CCaaS solutions based on the Microsoft ecosystem.

Posted 7/3/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesSeniorLead💰 $160,650 - $201,495 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Lead the end-to-end architecture, design, and technical governance of CCaaS solutions
Own the end-to-end architecture for Dynamics 365-based Contact Center (CCaaS) solutions
Design holistic solutions covering interaction intake, routing, agent experience, orchestration, integrations, security, and operational tooling
Define CCaaS architecture patterns, standards, and guardrails
Translate business and CX requirements into architecture designs that are scalable, maintainable, and secure

Requirements

What you’ll need

12+ years of experience in solution or technical architecture roles
Deep hands-on experience with contact center and customer service platforms
Strong expertise in Dynamics 365 Customer Service and Omnichannel
Proven experience architecting conversational AI and virtual agent solutions using Copilot Studio
Strong Azure integration and security architecture background
Experience designing enterprise-scale, highly available solutions in regulated environments
Excellent communication skills with the ability to influence technical and non-technical stakeholders.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Minor Hotels Europe and Americas Website LinkedIn All Job Openings 10,000+ employees Founded 1978 👥 B2C 💰 Post-IPO Equity on 2018-05 B2C
Hospitality
Travel Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers. Dynamics 365 Customer Service – Contact Center Architect Job not on LinkedIn 🔥 0 minutes ago 🏢 New York City – Onsite 💵 $160.7k - $201.5k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the end-to-end architecture, design, and technical governance of CCaaS solutions
Own the end-to-end architecture for Dynamics 365-based Contact Center (CCaaS) solutions
Design holistic solutions covering interaction intake, routing, agent experience, orchestration, integrations, security, and operational tooling
Define CCaaS architecture patterns, standards, and guardrails
Translate business and CX requirements into architecture designs that are scalable, maintainable, and secure 🎯 Requirements
12+ years of experience in solution or technical architecture roles
Deep hands-on experience with contact center and customer service platforms
Strong expertise in Dynamics 365 Customer Service and Omnichannel
Proven experience architecting conversational AI and virtual agent solutions using Copilot Studio
Strong Azure integration and security architecture background
Experience designing enterprise-scale, highly available solutions in regulated environments
Excellent communication skills with the ability to influence technical and non-technical stakeholders. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Support Specialist 🕒 Yesterday Cooley LLP 1001 - 5000 Website LinkedIn All Job Openings Product Support Specialist providing first-level support and product management at Cooley. Collaborating with technical teams and helping clients across multiple locations in the U.S. 🏢 New York City – Onsite 💵 $93k - $135k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Lead Application Support Specialist 🕒 3 days ago TIAA 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Application Support Specialist providing comprehensive technical support for enterprise applications supporting real estate operations. Managing level 1 application support and collaborating across business units and vendor partners. 🏢 New York City – Onsite 💵 $128k - $153k / year ⏰ Full Time 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Director Passenger Services, Customer Experience 🕒 June 17 Worldwide Flight Services (WFS) 10,000+ employees 🚗 Transport 🛍️ eCommerce Website LinkedIn All Job Openings Director responsible for driving service excellence in passenger handling at Worldwide Flight Services. Leading airline account management and operational compliance across various locations. 🏢 New York City – Onsite 💵 $125k / year ⏰ Full Time 🔴 Lead 💝 Customer Support Sales Support Specialist 🕒 April 6 Supermicro 5001 - 10000 🔧 Hardware 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Sales Support Specialist at Supermicro managing customer orders and providing product information. Liaising between sales, purchasing, production, procurement, and logistics departments. 🏢 New York City – Onsite 💵 $70.5k - $76k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Online Chat Support 🕒 November 10, 2025 Jetro Restaurant Depot 1001 - 5000 🤝 B2B 🛒 Retail Website LinkedIn All Job Openings Online Chat Support role at Restaurant Depot providing real-time assistance to customers via chat. Addressing inquiries, maintaining satisfaction, and collaborating within the team for service excellence. 🏢 New York City – Onsite 💵 $35 - $40 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Solution ArchitectureTechnical ArchitectureEnterprise-Scale DesignSecurity ArchitectureIntegration Design

Soft Skills

Excellent CommunicationInfluencing Stakeholders