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Senior IT Support Specialist
Minor Hotels Europe and AmericasIT Support Specialist at Capgemini Engineering handling support requests and troubleshooting technical issues in Nienburg. Focused on remote troubleshooting and user assistance in a collaborative environment.
About the role
Key responsibilities & impact- You receive incident reports and requests via phone, the ticketing system, or email and perform an initial analysis.
- You resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
- You categorize, prioritize, and handle tickets or escalate them to downstream teams.
- You proactively keep users informed about progress, follow‑up questions, and resolution steps.
- You maintain knowledge entries, FAQs, and guides, contributing to the ongoing development of the knowledge base.
- You support system monitoring and coordinate the deployment of field service teams when required.
- You perform on‑site installations, maintenance, repairs, and hardware replacements and fully document all activities.
Requirements
What you’ll need- Completed technical or IT‑related degree or comparable qualification.
- Relevant professional experience in IT support, service desk, or technical field service.
- Confident use of ticketing and remote support tools as well as common IT systems.
- Ability to analyze technical problems in a structured way and communicate solutions clearly.
- Strong service orientation, team skills, and a professional manner with users.
- Independent working style, reliability, and willingness to undertake occasional on‑site assignments.
- Proficient written and spoken German and English skills.
Benefits
Comp & perks- An environment where you can continuously develop your skills.
- Work‑life balance: flexible working — depending on project assignment and team agreement, you have the option to work flexibly on location and with flexible hours across various sites.
- Diversity fuels inspiration and innovation at our company — work in a diverse and open team that values mutual support and exchange.
- Capgemini Engineering supports you with a wide range of learning opportunities to help you grow both professionally and personally.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Problem AnalysisRemote Support ToolsField Service CoordinationOn-Site InstallationsHardware MaintenanceDocumentation Skills
Soft Skills
Service OrientationTeam CollaborationProfessional CommunicationIndependent Working StyleReliability