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Team Lead – Customer Care
Minor Hotels Europe and AmericasTeam Lead managing customer care operations at Capgemini. Leading a team of 10-15 associates to ensure customer satisfaction and retention.
About the role
Key responsibilities & impact- Digitally resolve customer issues with professionalism and integrity
- Handle a team size of minimum 10-15 associates
- Ensure customer satisfaction and retention
Requirements
What you’ll need- Minimum 5-7 years of international contact center experience
- Strong ability to manage multiple tasks while prioritizing requests
- Good technical knowledge and troubleshooting skills
- Familiarity with Microsoft Office applications
- Stellar customer service skills and the ability to de-escalate customer frustration
- Strong Communication & Customer Service Skills
- Experience in performance management of a team size of minimum 10-15 associates
Benefits
Comp & perks- Remote work requiring a secure workspace and effective internet connectivity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical knowledgetroubleshooting skillsMicrosoft Office
Soft Skills
customer service skillscommunication skillsde-escalation skillsteam managementtask prioritizationprofessionalismintegrity