Customer Service Partner

Minor Hotels Europe and Americas

Customer Service Partner at Allianz Trade managing customer requests and portfolio policies. Collaborating with teams and supporting client retention initiatives in a fast-paced environment.

Posted 6/23/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
Responsible for managing collection of past due invoices and other policy items for assigned portfolio
Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
Support implementation of Voice of the Customer initiatives in the region

Requirements

What you’ll need

Bachelor’s Degree preferred
1-2 years of Customer service or administrative experience
Spanish speaking is a plus
Highly computer literate with proficiency in Word, Excel and similar software.
Exceptional internal & external client service mentality
Excellent trouble shooting skills
Ability to assimilate and apply information from multiple functions
Excellent written and verbal communication skills
Excellent technical and analytical skills
Proven ability to manage multiple work functions in a high volume setting
Self motivated & team player
Strong people skills and ability to manage external customers including broker partners and internal agents
High level of organization
High level of computer literacy with an ability to quickly acclimate to new systems.
Prior customer service experience
Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT

Benefits

Comp & perks

Competitive compensation
Annual bonus eligibility and/or commission structure opportunities
401(k) discretionary match of up to 6%
Flexible work schedules
Health and wellness benefits
Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
Tuition Reimbursement
Family care resources, including fertility and adoption benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceadministrative experiencetroubleshootingtechnical skillsanalytical skillsdata analysisartificial intelligenceGenerative AIAI Data AnalysisMicrosoft Copilot

Soft Skills

client service mentalitywritten communicationverbal communicationself-motivatedteam playerpeople skillsorganizational skillsability to manage multiple functionsability to assimilate informationenthusiasm for learning

Certifications

Bachelor’s Degree