Senior Customer Care Associate
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
Requirements
- Strong Communication & Customer Service Skills in Thai & English language.
- Minimum 2.5 years of international contact center experience
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
- Prior digital/call center experience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and self-motivated.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshooting skillstechnical knowledgeExcelMicrosoft Office
Soft skills
communication skillscustomer service skillstime managementorganizational skillsproblem-solving skillsrelationship buildingteam orientedself-motivateddecision makingadaptability