FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Executive
Minor Hotels Europe and AmericasCustomer Service Executive providing insurance support for walk-in customers in Tawau. Ensuring high-quality service for General and Life Insurance needs with multiple communication channels.
About the role
Key responsibilities & impact- Deliver prompt, high-quality, and professional service to walk-in customers for both General and Life Insurance needs, including: Insurance purchase/renewal, Policy endorsements, Customer enquiries, Handling complaints, Claims processing.
- Provide support through multiple communication channels, including telephone and email.
- Maintain comprehensive and up-to-date knowledge of AGIC (Allianz General Insurance Company) and ALIM (Allianz Life Insurance Malaysia) products and services.
- Ensure the issuance of Motor and Non-Motor Insurance policies complies with company guidelines.
- Collect payments on a Cash Before Cover (CBC) basis for walk-in customers.
- Issue official receipts immediately upon receiving payments.
- Manage and control daily collections, balancing, and reconciliation for Life Insurance transactions.
- Safeguard collections, cash floats, and security documents.
- Handle returned cheques efficiently.
- Prepare and submit ad-hoc reports to the Accounts Department within the specified Turnaround Time (TAT).
- Ensure accurate and timely issuance of receipts for all transactions.
Requirements
What you’ll need- Minimum Diploma or Bachelor's Degree in Business Administration, Finance, Insurance, or a related field.
- Strong communication and interpersonal skills to provide excellent customer service.
- Basic knowledge of insurance products and services is an advantage (training will be provided).
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Good organizational and multitasking skills to handle various responsibilities efficiently.
- Attention to detail and accuracy in handling transactions and documentation.
- Proficient in written and spoken English.
- Customer-focused with a professional and positive attitude.
- Willingness to learn and adapt to a fast-paced environment.
- Team player with the ability to work independently when required.
- Familiar with the use of AI tools such as ChatGPT for tasks simplification.
Benefits
Comp & perks- health insurance
- flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance purchasepolicy endorsementsclaims processingcash handlingcollections managementtransaction reconciliationreport preparationinsurance compliancecustomer inquiriescomplaint handling
Soft Skills
communication skillsinterpersonal skillscustomer serviceorganizational skillsmultitaskingattention to detailprofessional attitudeteam playeradaptabilityindependence
Certifications
DiplomaBachelor's DegreeBusiness AdministrationFinanceInsurance