Retail Manager

Minor Hotels Europe and Americas

Retail Manager overseeing Byredo's operations within the UAE, ensuring sales performance and brand value. Leading teams to deliver exceptional customer experiences and strategic initiatives in luxury retail.

Posted 6/17/2026full-timeDubai • 🇦🇪 United Arab EmiratesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Reporting to the Middle East Brand Director Niche & Wellness
Responsible for the overall management of the retail business
Driving both commercial performance and brand value through retail and wholesale doors across the UAE
Ensure delivery of sales, profitability, KPI goals and business objectives
Ensure teams maintain constant client communication through clienteling and CRM
Collaborate with Marketing to deliver market-relevant initiatives that drive traffic, conversion and engagement
Identify and lead business opportunities beyond day-to-day operations to support sustained regional growth
Shape the evolution of clienteling, CRM, retail experience and flagship positioning across the region
Delivering exceptional and consistent customer experience in line with the brand service and proposition

Requirements

What you’ll need

Experience within the luxury retail sector
Previous experience as a Retail/Area Manager leading a team in a multi-site store environment
Proven ability to combine strong operational execution with strategic thinking and business impact
Commerciality and proven history of driving sales and maintaining profitability
The ability to create and maintain a luxury service experience
Good people skills with emphasis on leading and building teams and fostering cross functional relationships
Proactive with a strong sense of autonomy
Ability to lead and drive performance across a multi-site network with strong remote management capability
Comfortable navigating ambiguity with a flexible and agile approach

Benefits

Comp & perks

A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementprofitability analysisKPI managementclientelingCRMstrategic thinkingoperational executionluxury service experienceremote management

Soft Skills

leadershipteam buildingcross-functional collaborationproactivityautonomyflexibilityagilitycommunication