Community Claims Specialist

Minor Hotels Europe and Americas

Community Claims Specialist guiding workers in accessing local resources and support. Facilitate positive outcomes in a metro-based role in the Sydney area with client interactions.

Posted 6/5/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Metro-Based Expansion: Join our growing team as we expand our regional claims specialist program to include a metro-based position, enhancing our reach and impact.
Facilitate Access to Community Programs: Guide workers in navigating local community resources and assist them in accessing necessary support to overcome barriers.
Support Workers in Connecting with Community Supports: Actively connect workers with community programs to foster their recovery and return-to-work journey.
Attend Medical Case Conferences: Provide face-to-face support at medical case conferences, ensuring workers' needs are addressed and integrated into the claims process.
Build Strong Relationships: Establish rapport with workers to understand their unique situations and needs, fostering trust and effective communication.
Network with Claims Teams: Work strategically with claims teams to ensure seamless integration of community support into the claims process.
Professional Interaction: Maintain professionalism in all interactions with internal and external customers.
Person-Centered Claims Management: Employ a person-centered approach, focusing on understanding and addressing the individual needs of workers.

Requirements

What you’ll need

Demonstrated Experience: Extensive knowledge of local community programs, government-funded initiatives, and local charity supports to assist workers in overcoming barriers.
Proven Experience: Experience in social work or community engagement roles, with a strong understanding of how local current affairs and activities impact employers and their workforce.
Qualifications: Allied Health or Social Work qualifications are highly regarded.
Interpersonal Skills: High-level sensitivity and interpersonal skills for effective relationship building.
Communication and Organizational Skills: Excellent communication, organizational, and time management skills.
Independent Work Ethic: Comfortable working independently to achieve goals and desired outcomes.
Technology savvy: An interest in leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Able to drive and have access to a reliable vehicle: this role requires travel to sites in the Sydney area

Benefits

Comp & perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social workcommunity engagementclaims managementperson-centered approachknowledge of local community programsunderstanding of government-funded initiativesunderstanding of local charity supports

Soft Skills

interpersonal skillscommunication skillsorganizational skillstime management skillsrelationship buildingprofessionalismindependent work ethic

Certifications

Allied Health qualificationsSocial Work qualifications