Dynamics 365 Enterprise AI Architect

Minor Hotels Europe and Americas

Dynamics 365 Enterprise AI Architect at Capgemini leading enterprise architecture for Microsoft-based customer engagement platforms. Driving architectural design across Dynamics 365, Power Platform, and Azure integration.

Posted 6/2/2026full-timeNew York City • Illinois, New York, North Carolina, South Carolina • 🇺🇸 United StatesSeniorLead💰 $160,650 - $201,495 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Define and own end-to-end enterprise architecture for a Microsoft-based customer engagement and CCaaS platform
Establish target-state architecture across sales, service, channels, integrations, data, and security
Develop architecture principles, standards, patterns, and governance guardrails
Architect solutions across Dynamics 365 Sales, Customer Service, and Omnichannel
Design end-to-end customer and seller journeys including Lead-to-opportunity, Opportunity-to-close, Account management, Case management and resolution
Define architecture for: Sales automation, Case management and service workflows, Routing, queues, workstreams, and skills-based distribution
Architect solutions leveraging Power Platform, Microsoft Teams and Microsoft 365
Define patterns for integration with third-party and ISV platforms
Define AI governance including prompt design, security, and responsible AI controls
Organize and oversee architecture authority across programs and workstreams.

Requirements

What you’ll need

12+ years of experience in enterprise architecture or solution architecture
Deep expertise with Dynamics 365 Customer Engagement, including: Dynamics 365 Sales, Dynamics 365 Customer Service
Strong experience with Omnichannel and contact center (CCaaS) solutions
Hands-on experience with: Power Platform (Power Apps, Power Automate, Power BI)
Azure integration architecture
Microsoft Teams and Microsoft 365
Experience designing and implementing Copilot Studio and AI-driven solutions
Strong knowledge of: API architecture, Event-driven systems, Enterprise integrations
Experience with Dataverse, data modeling, and data governance
Strong stakeholder management and executive communication skills.

Benefits

Comp & perks

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise architecturesolution architectureDynamics 365 SalesDynamics 365 Customer ServiceOmnichannel solutionsPower PlatformAPI architectureevent-driven systemsdata modelingdata governance

Soft Skills

stakeholder managementexecutive communication