Delivery Executive – Insurance

Minor Hotels Europe and Americas

Client Delivery Executive accountable for insurance delivery performance, driving value and leading teams. Focused on core insurance operations, digital platforms, and data/AI transformation in Australia and APAC.

Posted 5/19/2026full-timeSydney • 🇦🇺 AustraliaSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformGuidewirePMP

About the role

Key responsibilities & impact

Lead delivery across key insurance domains including Policy Administration, Claims Management, Underwriting, Billing, and Distribution.
Drive business outcomes such as claims leakage reduction, faster FNOL-to-settlement cycles, underwriting accuracy, and improved policy servicing efficiency.
Ensure alignment of all engagements to insurer KPIs including operational cost, customer satisfaction, and regulatory obligations.
Establish and govern delivery frameworks aligned to APRA, ASIC, and other regulatory requirements.
Proactively manage delivery risks including data privacy, compliance, and operational resilience risks.
Act as senior escalation point for complex delivery or client issues.
Drive programmes across core insurance platforms (e.g., Guidewire, Duck Creek, Sapiens) and ecosystem integrations.
Lead adoption of cloud (AWS/Azure/GCP), digital platforms, and API-led architectures across insurance portfolios.
Accelerate transformation through AI/GenAI use cases such as claims automation, fraud detection, underwriting decisioning, and customer service virtual assistants.
Own delivery performance including margin, utilisation, and productivity across the portfolio.
Leverage industrialised delivery models, automation, and reusable assets to improve efficiency and scalability.
Ensure all programmes meet contractual commitments, SLAs, and commercial targets.
Build strong relationships with CIO, COO, Claims, Underwriting, and Operations leaders within client organisations.
Act as a trusted advisor on insurance transformation and technology innovation.
Enable delivery-led growth, identifying opportunities for additional programmes and services.
Lead global delivery teams (onshore/offshore), ensuring high performance and engagement.
Mentor leaders and create a culture of continuous learning and innovation.

Requirements

What you’ll need

15+ years delivering enterprise technology solutions within Insurance / Financial Services
Strong understanding of Agile, Scrum, DevOps, and large-scale programme delivery models
Deep experience across insurance operations and systems (Policy, Claims, Underwriting)
Strong understanding of regulatory landscape in Australia (APRA CPS standards, ASIC expectations)
Proven track record delivering transformation for General Insurance or Life Insurance clients.
Proven ability to lead large-scale, complex insurance delivery portfolios in a global environment.
Strong expertise in delivery governance, risk management, and financial performance management.
Experience operating as a senior escalation point for business-critical programmes.
Experience with core insurance platforms (Guidewire/Duck Creek preferred)
Strong exposure to cloud transformation and data/AI programmes in insurance.
Practical experience leveraging GenAI and automation to improve insurance operations.
Certifications such as Prince2, PMP, Agile, ITIL, SIAM preferred.

Benefits

Comp & perks

Flexible working environment supporting work-life balance
Strong focus on career growth, certifications, and global opportunities
Inclusive culture where innovation, collaboration, and diversity are valued

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AgileScrumDevOpsdelivery governancerisk managementfinancial performance managementclaims automationfraud detectionAPI-led architecturescloud transformation

Soft Skills

leadershipmentoringrelationship buildingproblem-solvingcommunicationcontinuous learninginnovationclient managementteam engagementstrategic thinking

Certifications

Prince2PMPAgileITILSIAM