Account Manager

Minor Hotels Europe and Americas

Account Manager ensuring client satisfaction and fostering long-term partnerships at Heraeus Medevio. Collaborating with teams to guide fulfillment for medical devices and customer needs.

Posted 5/13/2026full-timeSaint Paul • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $94,000 - $107,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Work collaboratively with Strategic Accounts, Operations, Customer Support, and Portfolio Management to guide fulfillment activity on behalf of customers.
Ensure client projects meets or exceeds customer timing expectations.
Accountable for bridging the gap between customer requirements and optimization requests during the production phase.
Responsible for maintaining customer relationships by leveraging those connections to sustain and expand the business.
Take ownership of quoting and proposals and cooperate with internal stakeholders to execute those according to targets.
Lead issue resolution for the customer, investigating and resolving account matters by working with Customer Support, Operations, Engineering, Quality, and Purchasing.
Attend and occasionally lead project meetings and identify action items for internal and external customer teams.
Execute and manage product exits and transfers for customers when needed.

Requirements

What you’ll need

Bachelor degree in Engineering, Business, Marketing or related field required.
Minimum 3 years of relevant sales experience in a position of Outside Sales or Account Management.
Must be highly motivated and able to develop relationships at all levels within target accounts.
Possess excellent leadership and verbal and written communication skills.
Demonstrated experience with ERP systems, Salesforce, and working knowledge of CRM.
Strong proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint required.
Demonstrated skill in providing highly professional customer service and account-facing support, including frequent customer interaction, proactive issue resolution, and prompt follow-up on inquiries, quotes, and related matters.
Displays exceptional problem-solving skills by proactively anticipating and developing viable solutions for highly complex issues.
Requires a flexible and willing attitude towards travel, with the ability to undertake domestic and international trips of up to 20% of the time.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
401(k) plan with company match
Education reimbursement
Paid parental leave
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceaccount managementcustomer serviceproblem-solvingproject managementquotingproposalsissue resolutionERP systemsCRM

Soft Skills

leadershipcommunicationrelationship buildingmotivationflexibilityproactiveteam collaborationcustomer interactionanticipationfollow-up

Certifications

Bachelor degree in EngineeringBachelor degree in BusinessBachelor degree in Marketing