Frontline Support Lead Engineer / TPM

Minor Hotels Europe and Americas

MCAD Support Engineer managing and supporting engineering user environments and applications across Windows and Linux. Focusing on user experience, application performance, and infrastructure stability in Austin, TX.

Posted 5/12/2026full-timeAustin • Texas • 🇺🇸 United StatesSenior💰 $68,911 - $161,544 per yearWebsite

Tech Stack

Tools & technologies

LinuxMacOSVMware

About the role

Key responsibilities & impact

Support VMware Horizon / Omnissa environments (VDI sessions, connectivity, performance)
Manage user accounts, access, and end-user environments.
Troubleshoot SMB/CIFS shares, mapped drives, and application issues.
Support Siemens NX, Teamcenter, and engineering applications.
Handle software deployment, updates, and lifecycle management.
Perform L1–L2 troubleshooting across OS, network, and application layers.
Support backend systems including Linux environments and compute/HPC setups.
Diagnose network/VPN issues impacting users and applications.
Collaborate with cross-functional teams and ensure SLA adherence.

Requirements

What you’ll need

Experience with VMware Horizon / Omnissa Client
Strong understanding of Windows-based user environments and troubleshooting
Working knowledge of Linux systems and basic administration
Experience with SMB/CIFS, file shares, and access issues
Familiarity with NX and Teamcenter
Knowledge of application deployment and support
Basic understanding of networking and VPN troubleshooting
Good communication and problem-solving skills
Good to have: Exposure to Ansys/FEA tools, experience working in HPC environments, proficiency in macOS Horizon client troubleshooting, and basic scripting or automation knowledge

Benefits

Comp & perks

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VMware HorizonOmnissaWindows-based environmentsLinux systemsSMBCIFSapplication deploymentnetwork troubleshootingVPN troubleshootingscripting

Soft Skills

communicationproblem-solving