Customer Service Analyst, SAC

Minor Hotels Europe and Americas

Customer Support Representative providing client support at Allianz Partners. Managing customer inquiries and complaints with a focus on vehicle information and assistance.

Posted 4/30/2026full-timeSao Bernardo do Campo • 🇧🇷 BrazilMid-LevelSenior💰 R$1,725 per monthWebsite

About the role

Key responsibilities & impact

Provide information about vehicles.
Open a ticket in the Portal, verify customer data, and record information provided to customers.
Record customer complaints, logging their dissatisfaction in the system.
Issue responses on behalf of the brand and forward the case to the manufacturer for review and to communicate the outcome to the customer.
Explain to the customer how to schedule a service/maintenance appointment and record their request in the system.
Transfer customers who contact us and request to speak with the loaner car department, 24-hour assistance, and/or the SAC.
Receive callbacks on complaints that are being handled by the BackOffice.
Search for dealership contacts so the customer can verify the desired service; provide the nearest dealership.
Open a SAC ticket to follow up on a customer’s vehicle that is immobilized at the dealership.
Assist customers in checking vehicle information on the website, guiding them step-by-step.
Clarify questions about warranty exclusions and instruct customers, following the manual, on the conditions required to maintain the vehicle’s warranty.
When necessary, maintain contact with dealerships to understand the customer’s request and, if appropriate, transfer the customer to the dealership.
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly in accordance with our data governance, security, and ethical use standards.

Requirements

What you’ll need

Be at least 18 years old
Male applicants must have a reservist/military service card
High school diploma
Have easy access to the Greater ABC region
Typing skills (will be evaluated; please use a computer to complete the test)
Availability to work weekends and public holidays on a rotating schedule
Experience with CRM systems (SAC)
Familiarity with AI tools, such as Co‑Pilot and similar technologies, to help increase productivity and support problem resolution in daily tasks.

Benefits

Comp & perks

Meal allowance or food voucher (R$31.00 per day)
Transportation voucher
Group life insurance
Medical insurance
Dental insurance
Profit sharing (PLR)
Total Pass
Conte Comigo program
Incentive plan (variable) of up to R$200.00 per month based on performance.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing skillscustomer complaint loggingservice appointment schedulingdata verificationwarranty explanation

Soft Skills

customer servicecommunicationproblem resolutioninterpersonal skills

Certifications

high school diplomareservist/military service card