Enterprise Contact Center Architect, CCAI / CES – GCP

Minor Hotels Europe and Americas

Enterprise Contact Center Architect at Capgemini responsible for CX architecture strategy and implementations. Leading transformations using Google CCAI and integrations with CCaaS platforms in large-scale environments.

Posted 4/30/2026full-timeNashville • Illinois, Tennessee • 🇺🇸 United StatesSeniorLead💰 $103,879 - $242,400 per yearWebsite

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Defining enterprise CX architecture strategy and roadmaps
Designing virtual agents, agent assist, and GenAI-driven CX solutions
Leading integrations with CRM and enterprise systems, acting as a trusted advisor to enterprise clients
Supporting pre-sales, delivery governance, and mentoring of architects

Requirements

What you’ll need

20+ years of IT experience
Deep expertise in contact center platforms Google CCAI/CES Conversational AI and GenAI
Strong GCP experience
Proven background in enterprise CX transformation and client advisory leadership

Benefits

Comp & perks

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX architecture strategyvirtual agents designagent assist solutionsGenAI-driven solutionsCRM integrationsGCPcontact center platformsGoogle CCAIConversational AIenterprise CX transformation

Soft Skills

leadershipmentoringclient advisorytrusted advisordelivery governancepre-sales support