Service Delivery Manager – SDM

Minor Hotels Europe and Americas

Service Delivery Manager handling ADM delivery for PLM, MES, and compliance applications. Ensuring client satisfaction and operational excellence at Capgemini Engineering.

Posted 4/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

ERPJava.NETPythonServiceNow

About the role

Key responsibilities & impact

Own end-to-end ADM delivery for PLM (3DEXPERIENCE), MES, and regulated compliance applications.
Ensure SLA, KPI, and service quality compliance across L1/L2/L3 support operations.
Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect reduction.
Oversee PLM–MES–ERP integration stability, enhancements, fixes, and release deployments.
Ensure audit readiness, regulatory compliance (GxP, SOX, ISO), and adherence to validation and quality standards.
Act as the single point of contact for ADM service governance, client engagement, and stakeholder management.
Drive governance cadence, financial tracking, automation, productivity improvement, and continuous service optimization.

Requirements

What you’ll need

12+ years of enterprise application delivery experience
5+ years in Service Delivery or Delivery Manager roles
Strong hands-on experience managing PLM and/or MES ADM/AMS engagements in regulated environments
Deep knowledge of PLM platforms (Dassault ENOVIA/3DEXPERIENCE, Teamcenter, Windchill) and MES systems
Solid understanding of PLM–MES–ERP integrations and enterprise application landscapes
Experience with ITIL processes, ServiceNow/JIRA, and delivery governance frameworks
Ability to lead global onshore–offshore teams with strong client-facing communication and escalation skills
Exposure to technologies such as Veeva, Boomi, Java full stack, Python, .NET, Databricks, and Power BI.
Bachelor’s degree in engineering, Computer Science, or equivalent
ITIL Foundation / Intermediate and any PLM/MES platform certification is a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PLMMESERPITILJavaPython.NETDatabricksPower BI3DEXPERIENCE

Soft Skills

client-facing communicationescalation skillsstakeholder managementleadershipgovernancefinancial trackingautomationproductivity improvementservice optimization

Certifications

ITIL FoundationITIL IntermediatePLM certificationMES certification