Delivery Executive, Financial Services

Minor Hotels Europe and Americas

Client Delivery Executive responsible for delivery performance on Financial Services accounts. Ensuring client satisfaction and operational excellence within global consulting environment.

Posted 4/25/2026full-timeMelbourne • 🇦🇺 AustraliaSeniorLeadWebsite

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud Platform

About the role

Key responsibilities & impact

Accountable for the end-to-end delivery performance on a significant Financial Services (Banking) account
Ensuring client satisfaction, delivery quality, and economic performance across all engagements
Drive the governance required to proactively manage delivery risks, margin improvement levers, and critical staffing topics for the account
Maximize growth opportunities through delivery led sales
Drive productivity and efficiency through industrialized assets, services, and GenAI-enabled delivery levers
Review and validate delivery architecture, execution plans, and governance models to ensure successful outcomes
Manage and execute delivery on key client projects
Build and maintain key client stakeholder relationships
Serve as a senior escalation point for delivery issues
Drive project outcomes with a focus on AI solutions for business-critical engagements
Supervise delivery by coordinating with engagement and program managers
Drive delivery quality, profitability, and productivity across the portfolio of client projects
Ensure financial performance of engagements align with budget and profitability targets for the account
Anticipate problems before they occur; define the problem or risk; identify possible causes and manage escalations as required to resolution
Mentor others, formally or informally, fostering a culture of continuous learning and growth mind set for professional growth

Requirements

What you’ll need

Proven experience leading large-scale, complex delivery portfolios within a global consulting or technology services environment
Banking, Financial Services, Insurance (BFSI) sector experience is preferred
Strong leadership and stakeholder management skills across clients, delivery teams, and executive stakeholders
Deep expertise in delivery risk management, contract governance, and financial performance management
Demonstrated experience in delivery industrialization, automation, and adoption of emerging technologies
Ability to operate as a senior escalation point and resolve complex delivery and client challenges
Ability to lead and direct others
Ability to develop and implement delivery strategies and processes
Technical knowledge: understanding Capgemini’s portfolio of services and the delivery process
15+ years of delivering technology solutions at an enterprise level
Strong understanding of technologies, delivery methodologies, and platforms in regulated banking environments
Project Management certifications from a reputable, globally recognized training organization
5+ years of experience delivering complex solutions on Hyperscaler platforms (Azure, AWS, GCP) preferred
In-depth understanding of program management methods evidenced by relevant certifications, such as Agile, Scrum, Prince 2, ITIL, SIAM
Proven track record in operational management in both senior internal roles and client-facing engagements
Ability to manage and coordinate crises effectively and drive internal resolution activity
Proven ability to lead teams (both on and offshore), with a track record of producing outcomes for clients
Excellent communication, presentation, and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment.

Benefits

Comp & perks

Flexible work arrangements
Career growth programs
Valuable certifications in latest technologies
Safe and inclusive environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

delivery risk managementcontract governancefinancial performance managementdelivery industrializationautomationemerging technologiesproject managementprogram managementHyperscaler platformstechnology solutions

Soft Skills

leadershipstakeholder managementproblem-solvingmentoringcommunicationpresentationinterpersonal skillscrisis managementteam leadershipadaptability

Certifications

Project Management certificationsAgile certificationScrum certificationPrince 2 certificationITIL certificationSIAM certification