Global Education & Retail Excellence Manager

Minor Hotels Europe and Americas

Global Education & Retail Excellence Manager leading the Retail Academy initiatives at Puig. Ensuring impactful, relevant, and high-quality learning experiences supporting business priorities.

Posted 4/23/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the end-to-end management of the Retail Academy, ensuring smooth planning, coordination, and delivery of all learning initiatives
Build, maintain, and continuously update the global Retail Academy masterplan and calendar
Coordinate the preparation and execution of in-person sessions, ensuring high-quality delivery and a seamless participant experience
Facilitate learning sessions when needed
Partner closely with Global Education, Brands, and Markets to ensure learning content is relevant, impactful, and aligned with business priorities
Act as the main operational point of contact for HR, Markets, and Brand Education teams in relation to the Retail Academy
Foster strong collaboration across stakeholders to support the successful rollout and continuous evolution of the Academy
Track key participation metrics, including attendance, engagement, and completion rates
Conduct impact assessments and monitor training effectiveness and ROI
Identify opportunities for continuous improvement, using data and feedback to enhance the Retail Academy experience and outcomes

Requirements

What you’ll need

5+ years of experience in retail education, learning & development, training, or academy/program management roles
Experience designing, coordinating, or managing retail/learning academies, capability-building programs, or large-scale learning initiatives is highly valued
Proven experience in retail education, L&D, or training roles
Strong program and project management skills, with the ability to manage multiple workstreams and stakeholders simultaneously
Exceptional communication and stakeholder management skills, with the ability to work effectively across global, regional, and local teams
High proficiency in presentations, training materials, and learning content coordination
Strong organizational skills and attention to detail, with a focus on high-quality execution
Experience in fast-paced, international, and cross-functional environments is a plus
Beauty / Luxury Fashion experience is a must
Global / regional experience preferred

Benefits

Comp & perks

A range of learning and development opportunities
An entrepreneurial, creative and welcoming work culture
An international company with plenty of opportunities to grow
A competitive compensation & benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementlearning & developmenttraining coordinationimpact assessmentsdata analysiscapability-building programstraining effectivenessattendance trackingengagement metrics

Soft Skills

communicationstakeholder managementorganizational skillsattention to detailcollaborationfacilitationcontinuous improvementadaptabilityproblem-solvingleadership