Omnichannel Manager

Minor Hotels Europe and Americas

Omnichannel Manager role managing retail design and e-tailing strategy for Latin American markets. Ensuring brand consistency and superior consumer experiences across physical and digital retail points.

Posted 4/23/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Plan and Lead the Execution of the Regional and Key Countries Retail Plan, in conjunction with the Retail Design Manager
Define, implement and oversee POS audits to ensure compliance, visibility excellence, and consistent brand execution.
Set POS priorities by country and brand, aligned with regional strategy, distribution focus and commercial goals.
Develop and manage the Permanent Visibility Plan, including budget ownership for installations, renewals, and upgrades.
Lead the implementation of “Perfect Shelf” by each brand standards, defining required investments with Account Managers.
Coordinate execution with Account Managers, Distributors, and HQ teams to ensure timely and high‑quality roll‑out across markets.
Oversee logistics, production, deployment, invoicing, and billing processes related to retail assets and visibility.
Drive a 365‑day animation plan for owned spaces in flagship stores to sustain brand impact and consumer engagement.
Lead Regional E‑Tailing Transformation, in conjunction with the E-Tailing Executive
Define and drive the regional e‑tailing strategy across key e‑retail partners to elevate brand visibility, desirability, and performance.
Establish and cascade clear guidelines for brand presentation, content quality, and promotional execution across e‑commerce platforms.
Ensure availability, quality, and consistency of approved assets, imagery, product information, and storytelling, in line with brand standards.
Monitor sell‑out performance and key e‑commerce KPIs, identifying growth opportunities and defining corrective and development action plans in collaboration with local teams.
Define and lead the regional training strategy and execution plan for Brand Representatives (BRs) and Beauty Consultants (BCs).
Adapt and deploy global training guidelines, tools, and content at local level, ensuring brand consistency and market relevance.
Build and manage the annual training and activity calendar aligned with commercial priorities and launches.
Oversee training materials, logistics, travel organization, and budget control.
Define and deploy Fragrance Discovery and Consumer Experience protocols for mono brand and multi brand environments.
Build and execute annual and seasonal brand animation plans to maintain consumer engagement throughout the year.
Audit and Track POS Performance
Conduct regular POS audits to assess execution quality, visibility, compliance with brand guidelines, and consumer experience.
Evaluate and prioritize POS networks and top retailers based on strategic relevance, performance, and growth potential.
Provide structured feedback, insights, and recommendations to internal teams and distributors to continuously elevate execution standards.

Requirements

What you’ll need

Minimum 5 years of experience in Retail Management / Retail Development and/or Digital Marketing & E‑Commerce roles.
Proven experience in the Luxury and Beauty industry (Fragrances and/or Cosmetics required).
Experience working with Latin American markets is a plus.
Bachelor’s degree in Architecture, Design, Economics, Business Administration, or a related field.
Master’s degree and/or Digital Marketing certification are considered a plus.
Fluency in English and Spanish is mandatory; additional languages are a plus.
Strong strategic and analytical mindset, with the ability to translate insights into action.
Excellent negotiation, influence, and stakeholder management skills.
Proven leadership capabilities, with experience building, engaging, and developing teams.
Ability to collaborate effectively within diverse, multicultural environments.
High level of organization, time management, and prioritization skills, with a hands‑on and results‑driven approach.
Authorization to work in the U.S. without the need for current or future sponsorship is required.

Benefits

Comp & perks

A range of learning and development opportunities
A competitive compensation & benefits package
An entrepreneurial, creative and welcoming work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Retail ManagementRetail DevelopmentDigital MarketingE-CommercePOS AuditsBudget ManagementTraining StrategyConsumer Experience ProtocolsKPI MonitoringBrand Animation Plans

Soft Skills

Strategic MindsetAnalytical SkillsNegotiation SkillsStakeholder ManagementLeadershipTeam DevelopmentCollaborationOrganizationTime ManagementResults-Driven Approach

Certifications

Digital Marketing Certification