Field Sales Service Engineer

Minor Hotels Europe and Americas

Field Sales Service Engineer providing hands-on customer support and technical insight in the steel industry. Promoting products and services while ensuring customer satisfaction through direct sales and service.

Posted 4/20/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide direct sales and technical services to customers within an industrial environment.
With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
Seek sales opportunities while ensuring customer satisfaction.
Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.

Requirements

What you’ll need

Must be authorized to work in the US without requiring sponsorship now or in the future.
Minimum of an associate degree or technical degree in metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields.
Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
Basic electrical and mechanical knowledge required, pneumatics experience a plus.
Must possess strong troubleshooting and analytical skills.
Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
Strong interpersonal and communication skills, oral and written, required.

Benefits

Comp & perks

Valid driver’s license and good driving record for term of employment.
Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work outside of normal business hours.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical salestroubleshootinganalytical skillselectrical knowledgemechanical knowledgepneumaticsproduct knowledgeinventory managementdata analysiscustomer service

Soft Skills

interpersonal skillscommunication skillsoral communicationwritten communicationcustomer satisfactionsales skillsproblem-solvingteam coordinationfeedback communicationtraining delivery

Certifications

associate degreetechnical degree