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Field Sales Service Engineer
Minor Hotels Europe and Americas. Provide direct sales and technical services to customers within an industrial environment.
About the role
Key responsibilities & impact- Provide direct sales and technical services to customers within an industrial environment.
- With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
- Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
- Seek sales opportunities while ensuring customer satisfaction.
- Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
- Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
- Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
- Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.
Requirements
What you’ll need- Must be authorized to work in the US without requiring sponsorship now or in the future.
- Minimum of an associate degree or technical degree in metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields.
- Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
- Basic electrical and mechanical knowledge required, pneumatics experience a plus.
- Must possess strong troubleshooting and analytical skills.
- Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
- Strong interpersonal and communication skills, oral and written, required.
Benefits
Comp & perks- Valid driver’s license and good driving record for term of employment.
- Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work outside of normal business hours.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical salestroubleshootinganalytical skillselectrical knowledgemechanical knowledgepneumaticsproduct knowledgeinventory managementdata analysiscustomer service
Soft Skills
interpersonal skillscommunication skillsoral communicationwritten communicationcustomer satisfactionsales skillsproblem-solvingteam coordinationfeedback communicationtraining delivery
Certifications
associate degreetechnical degree