Customer Service Associate

Minor Hotels Europe and Americas

Customer Service Associate providing timely and efficient information to clients. Focusing on performance objectives in a customer service role at Allianz Partners.

Posted 4/20/2026full-time🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.
Required to attain performance objectives on a monthly basis.
Meet the process KPI’s across Productivity, Quality, Accuracy, AHT.
Provide assistance relating to emergency procedures and policy inquiries.
Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
Guide clients through the navigation of pertinent websites for online content and claim submission.
Create and send various types of professional correspondence.

Requirements

What you’ll need

Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
Ability to pay close attention to detail and multi-task.
Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
Demonstrated ability to use initiative and independent judgment in solving customer problems.

Benefits

Comp & perks

Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailmulti-taskingverbal communicationwritten communicationinitiativeindependent judgmentproblem solving