Customer Service Associate
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: India
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About the role
- Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information.
- Required to attain performance objectives on a monthly basis.
- Meet the process KPI’s across Productivity, Quality, Accuracy, AHT.
- Provide assistance relating to emergency procedures and policy inquiries.
- Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
- Guide clients through the navigation of pertinent websites for online content and claim submission.
- Create and send various types of professional correspondence.
Requirements
- Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
- Ability to pay close attention to detail and multi-task.
- Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
- Demonstrated ability to use initiative and independent judgment in solving customer problems.
Benefits
- Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.
- We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailmulti-taskingverbal communicationwritten communicationinitiativeindependent judgmentproblem solving