Internship, Operations Support – Policy Management

Minor Hotels Europe and Americas

Internship in Operations Support at Allianz General Insurance Company. Involves daily case registration, document handling, and workflow coordination.

Posted 4/20/2026internshipKuala Lumpur • 🇲🇾 MalaysiaEntry LevelWebsite

About the role

Key responsibilities & impact

Registering new cases daily and uploading documents into FileNet
Converting image files into PDF when needed before uploading
Updating ePayment cases per day and printing cover sheets for Operations Support
Printing and scanning application forms (Surrender & Withdrawal)
Processing documents from HSBC, including weekly ePayments and surrender cases
Assisting in clearing backlog cases for ePayments and surrender documents
Handling replacement payment vouchers and coordinating with Finance or banks for status updates
Supporting updates for Withdrawal TL / IL, where applicable
Replying to simple enquiries from Customer Service with the correct justification

Requirements

What you’ll need

Detail‑oriented and comfortable with routine processing tasks
Basic proficiency in Microsoft Word, Excel, and PDF editing tools
Willingness to learn insurance operations and follow structured processes
Clear and professional communication skills for email responses
Familiarity with AI tools like ChatGPT or Copilot is an added advantage

Benefits

Comp & perks

Caring for our employees, their ambitions, dreams and challenges
Unique employer that advocates for equal opportunities for all
An inclusive workplace where people and performance both matter

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

document processingPDF editingcase registrationimage file conversionePayment processingapplication form printingbacklog case managementpayment voucher handling

Soft Skills

detail-orientedprofessional communicationwillingness to learnroutine task management