Internship, Operations Support – Policy Management
Minor Hotels Europe and Americas
internship
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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Job Level
About the role
- Registering new cases daily and uploading documents into FileNet
- Converting image files into PDF when needed before uploading
- Updating ePayment cases per day and printing cover sheets for Operations Support
- Printing and scanning application forms (Surrender & Withdrawal)
- Processing documents from HSBC, including weekly ePayments and surrender cases
- Assisting in clearing backlog cases for ePayments and surrender documents
- Handling replacement payment vouchers and coordinating with Finance or banks for status updates
- Supporting updates for Withdrawal TL / IL, where applicable
- Replying to simple enquiries from Customer Service with the correct justification
Requirements
- Detail‑oriented and comfortable with routine processing tasks
- Basic proficiency in Microsoft Word, Excel, and PDF editing tools
- Willingness to learn insurance operations and follow structured processes
- Clear and professional communication skills for email responses
- Familiarity with AI tools like ChatGPT or Copilot is an added advantage
Benefits
- Caring for our employees, their ambitions, dreams and challenges
- Unique employer that advocates for equal opportunities for all
- An inclusive workplace where people and performance both matter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document processingPDF editingcase registrationimage file conversionePayment processingapplication form printingbacklog case managementpayment voucher handling
Soft Skills
detail-orientedprofessional communicationwillingness to learnroutine task management