Contact Center Professional – Auto Warranty Support

Minor Hotels Europe and Americas

Customer service representative handling inbound and outbound inquiries for Auto Warranty customers via calls and emails. Ensuring a seamless and exceptional service experience.

Posted 4/20/2026full-timeBangkok • 🇹🇭 ThailandJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Answer calls, emails, and chats about warranty coverage, claim notifications, and general enquiries
Open and manage claim cases in the system for the Used Car/Auto Warranty segment; return missed calls and follow up to create new cases as needed
Verify customer, vehicle, and document details; ensure complete, accurate submissions and records
Coordinate appointments with service centers; liaise on payment details (including non‑network) and schedule updates
Keep customers informed on claim status; handle escalations, complaints, or discrepancies and coordinate solutions with internal/external teams
Maintain clear case documentation and activity logs; prepare basic reports per guidelines
Offer relevant services or warranty extensions to support retention and customer value
Meet service KPIs for responsiveness, quality, and claim resolution
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Requirements

What you’ll need

High Vocational Certificate (Diploma) or Bachelor’s Degree in any field (high school graduates with strong experience are welcome to apply)
1+ year in customer service/contact center
Experience in automotive service center (customer relations), or insurance/warranty support is an advantage
Strong communication and customer service mindset; problem‑solving, multitasking, and attention to detail; able to work under pressure and meet deadlines
Proficient with Microsoft Word, Excel, and MS Teams; familiar with CRM/claims platforms
Thai fluency required; Good English proficiency is an advantage

Benefits

Comp & perks

Personal and professional development programs
Work Well programs for health and wellbeing
Flexible work-life balance options
International mobility opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims managementdata analyticsproblem-solvingmultitaskingattention to detailreport preparation

Soft Skills

communicationcustomer service mindsetability to work under pressuremeeting deadlines

Certifications

High Vocational CertificateBachelor’s Degree