Community Claims Specialist

Minor Hotels Europe and Americas

Community Claims Specialist helping workers overcome barriers in personal injury claims for Allianz. Engaging with community resources and attending medical case conferences to facilitate support.

Posted 4/20/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Metro-Based Expansion: Join our growing team as we expand our regional claims specialist program to include a metro-based position, enhancing our reach and impact.
Facilitate Access to Community Programs: Guide workers in navigating local community resources and assist them in accessing necessary support to overcome barriers.
Support Workers in Connecting with Community Supports: Actively connect workers with community programs to foster their recovery and return-to-work journey.
Attend Medical Case Conferences: Provide face-to-face support at medical case conferences, ensuring workers' needs are addressed and integrated into the claims process.
Build Strong Relationships: Establish rapport with workers to understand their unique situations and needs, fostering trust and effective communication.
Network with Claims Teams: Work strategically with claims teams to ensure seamless integration of community support into the claims process.
Professional Interaction: Maintain professionalism in all interactions with internal and external customers.
Person-Centered Claims Management: Employ a person-centered approach, focusing on understanding and addressing the individual needs of workers.

Requirements

What you’ll need

Demonstrated Experience: Extensive knowledge of local community programs, government-funded initiatives, and local charity supports to assist workers in overcoming barriers.
Proven Experience: Experience in social work or community engagement roles, with a strong understanding of how local current affairs and activities impact employers and their workforce.
Qualifications: Allied Health or Social Work qualifications are highly regarded.
Interpersonal Skills: High-level sensitivity and interpersonal skills for effective relationship building.
Communication and Organizational Skills: Excellent communication, organizational, and time management skills.
Independent Work Ethic: Comfortable working independently to achieve goals and desired outcomes.
Technology savvy: An interest in leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits

Comp & perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

social workcommunity engagementclaims managementperson-centered approachknowledge of local community programsunderstanding of government-funded initiativesknowledge of local charity supports

Soft Skills

interpersonal skillscommunication skillsorganizational skillstime management skillsrelationship buildingprofessionalismindependent work ethic

Certifications

Allied Health qualificationsSocial Work qualifications