Minor Hotels Europe and Americas

Client Service Officer

Minor Hotels Europe and Americas

contract

Posted on:

Location Type: Office

Location: Taipei • Taiwan

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About the role

  • Serve as a key operational contact for retail partners (Banks, Insurance, and Securities firms), supporting the sales team to ensure all client needs are met
  • Facilitate the execution of distribution and investment agreements to ensure a smooth onboarding experience for our partners
  • Provide daily assistance for our ETF business, including basic coordination with Participating Dealers (PDs) and Liquidity Providers (LPs)
  • Work closely with both local and regional/global teams to resolve client inquiries and ensure operations run smoothly across borders
  • Maintain strong ties with existing clients to ensure high satisfaction and identify potential cross-selling opportunities
  • Provide regular updates to the Client Engagement leadership team on account status and partnership health

Requirements

  • 2+ years of experience in client service or sales support within a financial institution, with a focus on retail distribution channels
  • Solid understanding of the retail fund landscape (Banks, Insurance, and Securities) and familiarity with investment products, including ETFs
  • Proven ability to support client relationship management and provide service-oriented solutions to enhance partner satisfaction
  • A proactive team player with a solution-oriented approach and the ability to navigate a fast-paced environment
  • A keen interest in capital markets and industry trends to provide relevant support to the business development team
  • Fluency in both Mandarin and English is essential for effective coordination with local partners and regional/global internal teams
Benefits
  • Balanced work environment: A dynamic office culture that supports flexibility and collaboration
  • Secure your future: Access to pension, retirement, and/or savings plans as applicable to the work location
  • Shared success: Company share purchasing plan
  • Support for what matters: Mental health and wellbeing programs
  • Investments in your career: Career opportunities within the entire Allianz Group
  • Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client servicesales supportretail distributioninvestment productsETFsclient relationship managementservice-oriented solutionscapital marketsindustry trends
Soft Skills
proactiveteam playersolution-orientedability to navigate fast-paced environmentstrong communication