Minor Hotels Europe and Americas

Customer Service Executive, Life Branch Operations

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Kuching • Malaysia

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Job Level

Junior

About the role

  • Deliver prompt, quality, and professional service for walk in customer for both General and Life insurance needs and requirement such as insurance purchase/renewal, endorsement, enquiries, complaints and claims handling including via telephone or emails.
  • Maintain broad knowledge of General and Life Insurance products and services
  • To ensure issuance of Motor and Non-Motor Insurance according to company guidelines
  • To ensure payments are collected on Cash Before Cover (CBC) for walk in customer and official receipt is issued upon payment received.
  • Handling and control daily collection, balancing and reconciliation for life insurance: Handling and control daily collection, balancing and reconciliation
  • Prepare and submit Ad-hoc report within turnaround time (TAT) to Account Department
  • Safekeeping of collection, cash float and security documents
  • Receipt issuance
  • Returned cheque handling
  • Decentralization of policy servicing (BPM, financial & non-financial policy changes and reinstatement) and decentralization of claim BPM.
  • To ensure compliance of FSA 2013, branch SOPs, guidelines & policies issued by relevant bodies.
  • To safeguard assets and promote efficient utilization of resources
  • To ensure required licenses are renewed and displayed at designated place
  • Overall Responsible for security of the branch and collection.
  • To ensure that services standard is achieved
  • Collaborate and exchange best practices among team members from time to time
  • Undertake other duties and assignments assigned by Superior/Branch Manager and when required
  • To support on claims related matters and responsible for efficient and effective operation on claims concierge service functions by providing quality service to walk-in customer, agents, and marketers and email claims documents upon receipt to claim hubs within the deadline

Requirements

  • Possess a Diploma or Bachelor's Degree in Business Studies/Administration/ Management, Marketing, Finance/Accountancy/ Banking, Commerce, Risk Management or equivalent
  • 1-2 years of customer service or administrative experience, preferably in insurance, banking, or related fields, Fresh graduate are also encourage to apply
  • Good communication and interpersonal skills
  • Strong attention to detail and multitasking ability
  • Proficient in Microsoft Office
  • Ability to handle sensitive and confidential information with professionalism
  • Familiarity with AI tools like ChatGPT or Copilot is an added advantage.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
insurance purchaseinsurance renewalendorsementclaims handlingcollection balancingreconciliationpolicy servicingcompliancereport preparationcash handling
Soft Skills
customer servicecommunicationinterpersonal skillsattention to detailmultitaskingprofessionalismcollaborationproblem-solvingtime managementadaptability
Certifications
DiplomaBachelor's Degree