Customer Service Specialist – Call Center

Minor Hotels Europe and Americas

Customer Service Specialist responding to client inquiries and ensuring service quality at Allianz Ayudhya's Bangkok location. Coaching staff and improving customer service delivery in a call center setting.

Posted 4/20/2026full-timeBangkok • 🇹🇭 ThailandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer incoming calls and provide information to all customer requests at the first call solution.
Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
Support customers to handle and eliminate day-to-day issues with enquiries.
Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.

Requirements

What you’ll need

Bachelor’s degree in any fields
At least 2 years in customer service, call centre experience from health and general insurance
Good communications skills both written and spoken Thai and English.
Good Influencing, negotiating, presentation and motivation skills.
Excellent customer service mind and Self-motivated.
The Knowledge of insurance operations and processes will be the advantage.
Good computer knowledge and skills including Microsoft word/ excel, and database management.
Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.

Benefits

Comp & perks

Provide good customer service as the first line of contact with after-sale service.
Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
Assist in the development of customer service policies and ongoing improvement of customer service delivery.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall centre experienceinsurance operationsdatabase managementMicrosoft WordMicrosoft ExcelChatGPTCoPilot365

Soft Skills

communication skillsinfluencing skillsnegotiating skillspresentation skillsmotivation skillsself-motivatedproblem-solvingrelationship building

Certifications

Bachelor's degree