Minor Hotels Europe and Americas

Customer Service Specialist – Call Center

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bangkok • Thailand

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About the role

  • Answer incoming calls and provide information to all customer requests at the first call solution.
  • Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
  • Support customers to handle and eliminate day-to-day issues with enquiries.
  • Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
  • Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
  • Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.

Requirements

  • Bachelor’s degree in any fields
  • At least 2 years in customer service, call centre experience from health and general insurance
  • Good communications skills both written and spoken Thai and English.
  • Good Influencing, negotiating, presentation and motivation skills.
  • Excellent customer service mind and Self-motivated.
  • The Knowledge of insurance operations and processes will be the advantage.
  • Good computer knowledge and skills including Microsoft word/ excel, and database management.
  • Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Benefits
  • Provide good customer service as the first line of contact with after-sale service.
  • Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
  • Assist in the development of customer service policies and ongoing improvement of customer service delivery.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall centre experienceinsurance operationsdatabase managementMicrosoft WordMicrosoft ExcelChatGPTCoPilot365
Soft Skills
communication skillsinfluencing skillsnegotiating skillspresentation skillsmotivation skillsself-motivatedproblem-solvingrelationship building
Certifications
Bachelor's degree