Customer Service Representative
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Singapore • Singapore
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About the role
- Attend to all customer enquiries and requests via all communication channels promptly and professionally
- Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
- Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
- Maintain accurate and up-to-date customer records and policy documentation in the company’s database
- Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
- Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.
Requirements
- Diploma / Degree in any field
- GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
- Must be COMGI, BCP, PGI and HI certified
- Minimum 3 years of experience in General, Health and Life Insurances, and call center environment
- Prior experience in customer service or insurance-related roles will be considered
- Possess knowledge and understanding of the service to sale model
- Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
- Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
- AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepolicy renewalscancellationsreinstatementsproblem-solvinganalytical abilitiesservice to sale modelinsurance knowledge
Soft Skills
communication skillsactive listeningrelationship buildingprofessionalismintegrity
Certifications
COMGIBCPPGIHI