Customer Service Analyst
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Sao Bernardo do Campo • Brazil
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Salary
💰 R$1,891 per month
About the role
- Answer incoming calls to resolve reported issues and/or provide information regarding the inquiry that led the customer to contact the 0800 hotline
- Provide emergency services such as towing, mechanical assistance, and taxi through the Mabis system
- Critically assess requests to authorize services for the insured
- Make outbound calls to verify the estimated arrival time of the initially dispatched service provider
- Plan routing and calculate distances between road segments
- Present solutions to the insured using a logical service sequence
- Locate and identify registered insured vehicles using the Mabis tool
Requirements
- Be at least 18 years old
- Male candidates must have military reservist documentation
- High school diploma or equivalent
- Easy access to the Greater ABC region
- Typing skills (will be evaluated; please use a computer to complete the test)
- Availability to work weekends and holidays on a rotating schedule
- Familiarity with AI tools, such as Co-Pilot and similar technologies
Benefits
- Meal or food allowance (R$31.00 per day)
- Transportation voucher
- Group life insurance
- Medical assistance (health plan)
- Dental assistance (dental plan)
- Profit-sharing (PLR)
- Total Pass
- Conte Comigo Program
- Incentive plan (variable) up to R$200.00 per month based on performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing skillsroutingdistance calculationemergency servicesmechanical assistancetowingservice authorization
Soft Skills
problem-solvingcommunicationcustomer servicelogical thinkingcritical assessment
Certifications
high school diploma