Customer Service Analyst

Minor Hotels Europe and Americas

Customer Service Analyst at Allianz Partners providing emergency assistance to clients via phone. Responsible for analyzing critical requests and delivering solutions to enhance customer experience.

Posted 4/20/2026full-timeSao Bernardo do Campo • 🇧🇷 BrazilMid-LevelSenior💰 R$1,891 per monthWebsite

About the role

Key responsibilities & impact

Answer incoming calls to resolve reported issues and/or provide information regarding the inquiry that led the customer to contact the 0800 hotline
Provide emergency services such as towing, mechanical assistance, and taxi through the Mabis system
Critically assess requests to authorize services for the insured
Make outbound calls to verify the estimated arrival time of the initially dispatched service provider
Plan routing and calculate distances between road segments
Present solutions to the insured using a logical service sequence
Locate and identify registered insured vehicles using the Mabis tool

Requirements

What you’ll need

Be at least 18 years old
Male candidates must have military reservist documentation
High school diploma or equivalent
Easy access to the Greater ABC region
Typing skills (will be evaluated; please use a computer to complete the test)
Availability to work weekends and holidays on a rotating schedule
Familiarity with AI tools, such as Co-Pilot and similar technologies

Benefits

Comp & perks

Meal or food allowance (R$31.00 per day)
Transportation voucher
Group life insurance
Medical assistance (health plan)
Dental assistance (dental plan)
Profit-sharing (PLR)
Total Pass
Conte Comigo Program
Incentive plan (variable) up to R$200.00 per month based on performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing skillsroutingdistance calculationemergency servicesmechanical assistancetowingservice authorization

Soft Skills

problem-solvingcommunicationcustomer servicelogical thinkingcritical assessment

Certifications

high school diploma