Customer Service Team Lead

Minor Hotels Europe and Americas

Customer Service Team Lead overseeing customer service team for Allianz Singapore. Focus on delivering exceptional client support and maintaining high service standards in a call center environment.

Posted 4/20/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact

To oversee and guide the customer service team in delivering exceptional support to clients
Ensure efficient handling of inquiries and policy-related concerns
Maintain high service standards, drive team performance, and ensure compliance with insurance regulations
Foster a customer-centric environment
Identify process improvements and resolve escalated issues to enhance customer satisfaction
Conduct regular refresher training sessions to enhance team members' knowledge and skills in insurance products and services
Lead and manage day-to-day service operations including call handling and complaint management

Requirements

What you’ll need

Diploma / Degree in any field
Must be COMGI, BCP, PGI and HI certified
Minimum 5 years of experience in General Insurance call center environment
Contact Center team lead experience, preferably in insurance and banking organizations
Possess knowledge and understanding of the service to sale model
Ability to work independently and collaboratively in a fast-paced environment
Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
Excellent customer service phone etiquette
Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage

Benefits

Comp & perks

health insurance
retirement plans
paid time off
flexible work arrangements
professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall handlingcomplaint managementprocess improvementsinsurance productsservice to sale modelproblem-solvinganalytical abilitiesteam performance managementtraining

Soft Skills

customer-centricindependent workcollaborative workactive listeningverbal communicationwritten communicationadaptabilityleadershipinterpersonal skillstime management

Certifications

COMGIBCPPGIHI