Minor Hotels Europe and Americas

Customer Service Partner

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Remote

Location: Maryland • United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
  • Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
  • Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
  • Responsible for managing collection of past due invoices and other policy items for assigned portfolio
  • Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
  • Support implementation of Voice of the Customer initiatives in the region

Requirements

  • Bachelor’s Degree preferred
  • 1-2 years of Customer service or administrative experience
  • Spanish speaking is a plus
  • Highly computer literate with proficiency in Word, Excel and similar software.
  • Exceptional internal & external client service mentality
  • Excellent trouble shooting skills
  • Ability to assimilate and apply information from multiple functions
  • Excellent written and verbal communication skills
  • Excellent technical and analytical skills
  • Proven ability to manage multiple work functions in a high volume setting
  • Self motivated & team player
  • Strong people skills and ability to manage external customers including broker partners and internal agents
  • High level of organization
  • High level of computer literacy with an ability to quickly acclimate to new systems.
  • Prior customer service experience
  • Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes (Generative) Artificial Intelligence or GenAI or AI Data Analysis (Microsoft) Copilot ChatGPT
Benefits
  • Competitive compensation
  • Annual bonus eligibility and/or commission structure opportunities
  • 401(k) discretionary match of up to 6%
  • Flexible work schedules
  • Health and wellness benefits
  • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
  • Tuition Reimbursement
  • Family care resources, including fertility and adoption benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative experiencetroubleshootingtechnical skillsanalytical skillscomputer literacyAI technologiesdata analysisMicrosoft CopilotGenerative AI
Soft Skills
client service mentalitycommunication skillsself-motivatedteam playerpeople skillsorganizational skillsability to manage multiple functionsability to apply informationsense of urgencyprocess improvement
Certifications
Bachelor’s Degree