Minor Hotels Europe and Americas

Customer Care Officer

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Manama • Bahrain

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About the role

  • Respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures.
  • Ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service.
  • Document details of all cases and actions taken.
  • Correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.
  • Closely coordinate with Payers, Providers and Members by providing quality actions and resolutions to their concerns and queries.
  • Proactively handle complaints at the earliest.
  • Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.
  • Answer inbound Emails as well as assist customers who have specific inquiries.
  • Build customer’s interest in the services and products offered by the company.
  • Provide personalized customer service of the highest level.
  • Update the existing database with changes and the status of each existing/prospective customer/member.
  • Maintain records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
  • Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
  • Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.

Requirements

  • Bachelors Degree ; Medical background (Medical, Paramedical)
  • 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.
  • Physically fit to carry out duties.
  • Legally permitted to work in the country of operations.
  • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
  • Excellent customer service and support skills.
  • Excellent Arabic & English language skills
Benefits
  • Health insurance
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecase documentationproblem analysisclaims adjudicationdatabase managementcommunication skillsinbound email responsepersonalized servicefaxingpaperwork management
Soft Skills
customer-orientedproactive complaint handlinglogical solution developmentcoordinationinterpersonal skillsattention to detailtime managementadaptabilityteam collaborationfluency in Arabic and English
Certifications
Bachelor's DegreeMedical background