Minor Hotels Europe and Americas

Community Claims Specialist

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Bathurst • Australia

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About the role

  • Bathurst Expansion: Join our growing team as we expand our regional claims specialist program to include a Bathurst position, enhancing our reach and impact.
  • Facilitate Access to Community Programs: Guide workers in navigating local community resources and assist them in accessing necessary support to overcome barriers.
  • Support Workers in Connecting with Community Supports: Actively connect workers with community programs to foster their recovery and return-to-work journey.
  • Attend Medical Case Conferences: Provide face-to-face support at medical case conferences, ensuring workers' needs are addressed and integrated into the claims process.
  • Build Strong Relationships: Establish rapport with workers to understand their unique situations and needs, fostering trust and effective communication.
  • Network with Claims Teams: Work strategically with claims teams to ensure seamless integration of community support into the claims process.
  • Professional Interaction: Maintain professionalism in all interactions with internal and external customers.
  • Person-Centered Claims Management: Employ a person-centered approach, focusing on understanding and addressing the individual needs of workers.

Requirements

  • Demonstrated Experience: Extensive knowledge of local community programs, government-funded initiatives, and local charity supports to assist workers in overcoming barriers.
  • Proven Experience: Experience in social work or community engagement roles, with a strong understanding of how local current affairs and activities impact employers and their workforce.
  • Qualifications: Allied Health or Social Work qualifications are highly regarded.
  • Interpersonal Skills: High-level sensitivity and interpersonal skills for effective relationship building.
  • Communication and Organizational Skills: Excellent communication, organizational, and time management skills.
  • Independent Work Ethic: Comfortable working independently to achieve goals and desired outcomes.
  • Technology savvy: An interest in leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits
  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
social workcommunity engagementclaims managementperson-centered approachlocal community programsgovernment-funded initiativescharity supports
Soft Skills
interpersonal skillscommunication skillsorganizational skillstime managementrelationship buildingprofessionalismindependent work ethic
Certifications
Allied Health qualificationsSocial Work qualifications