Minor Hotels Europe and Americas

C2C Collections Process Expert

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Iasi • Romania

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Job Level

Junior

About the role

  • Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items;
  • Performing detailed account reconciliations and ensuring accuracy of customer financial data;
  • Analyzing recurring issues and recommending corrective or preventive actions;
  • Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops;
  • Supporting audits, control checks, and compliance requirements;
  • Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross‑functional issues;
  • Identifying improvement, automation, or standardization opportunities and influencing implementation.

Requirements

  • 3–12 months of experience in Collections/O2C;
  • English and Italian – B2 (other languages are a plus);
  • Strong analytical and problem‑solving skills;
  • Excellent communication and stakeholder‑management abilities;
  • Continuous improvement mindset and ability to document standardized processes;
  • Excel advanced/medium knowledge is a plus.
Benefits
  • Flexible and dynamic work environment involving teams spread across different global locations;
  • Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
  • You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account reconciliationsbilling correctionsunapplied cashshort-paysdisputesO2Cfinancial data accuracyprocess documentationExcel
Soft Skills
analytical skillsproblem-solving skillscommunication skillsstakeholder managementcontinuous improvement mindset