Minor Hotels Europe and Americas

Technical Program Manager

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Odesa • Ukraine

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About the role

  • Responsible for Packet Core domain project delivery schedule creation
  • Responsible to support Project Manager in creation of Project schedule and Resource Management plan
  • Responsible for definition of the required resources, alignment of the resource demand with DDM, TDL
  • Accountable for Project technical documents initiation, creation, and delivery, according to customer and internal procedures
  • Accountable for Packet Core design documents delivery according to customer and project requirements
  • Accountable for Packet Core technical project scope delivery, including network functions deployment, integration, upgrade, acceptance testing, system performance evaluation
  • Accountable to consult Project stakeholders with all technical questions related to Packet Core
  • Defines Packet Core SW implementation strategy, including specific SW version for Packet Core Network Elements (NE), their installation sequence, considering dependency from other NEs of the Nokia solution
  • Defines the requirement for new SW features development, required for project completion
  • Interworks with R&D and Product Managers to request those features
  • Responsible for managing of project technical risks
  • Defines and implement new tools to increase project execution effectiveness, including automation tools, provides feedback toward tools developers
  • Manage Packet Core project technical team on daily basics, including specific tasks assignment and control of their execution, coordinate engineer’s work according to customer demands and expectation
  • Schedule and facilitate regular Project technical meetings. Provides report about the status, existing issues, future plans according to responsibility area
  • Accountable for quality of all technical process and procedures implemented at the project, e.g. customer network intervention: administrative and technical preparations of such Interventions, including development of all required procedures and their rehearsal testing in labs, instructing intervention engineers, making decision about the results of Intervention execution
  • For failed Intervention or/and for customer network outages, caused by the Intervention, responsible to provide RCA, list of corrective and preventive actions, secure the actions implementation
  • Accountable and responsible for closure and follow up of all Tickets raised towards Salesforce/4LS/R&D
  • Accountable for tickets consolidation, prioritization and escalation
  • Responsible for Kick of call of upgrade project and discuss the requirements during upgrade e.g. MW length, Traffic migration, SOW, Deliverables, exclusions etc.
  • Defines Packet Core SW upgrade strategy, including recommendation & decision of target SW version for Packet Core Network Elements (NE), their upgrade sequence, considering dependency from other NEs of the Nokia solution
  • Accountable for Project technical documents study, release notes study compatibility matrix compliance, according to customer and internal procedures
  • Accountable for creation of upgrade assessment document for customer which explains what all SW bugs/problems fixed in SW version and new features etc
  • Responsible for Assignments of Network Element for upgrade
  • Responsible for Maintenance window coordination with various customer and internal SPOCs during upgrade execution
  • Responsible for decision making on EME call and all relevant escalation on firsthand
  • Responsible for coordination/communication with customer and other stake holders related to technical delivery
  • Responsible for reporting project weekly updates to management
  • Responsible for care handover of Project
  • Responsible to contribute in improvement of SCD DQ(Delivery Quality) KPI by reviewing the need to raise Care case

Requirements

  • Strong technical expertise in Packet Core domain (design, integration, upgrades, performance, troubleshooting)
  • Experience leading technical teams in complex telecom projects
  • Strong understanding of Nokia Packet Core solutions and related network elements
  • Familiarity with R&D, 4LS, Care processes, release notes, SW lifecycle, and compatibility assessments
  • Experience with stakeholder communication and escalation management
  • Strong coordination, leadership, and decision‑making skills
  • Ability to manage risks and handle critical technical escalations
  • Excellent communication and documentation skills
  • English - Upper‑Intermediate or higher
Benefits
  • Professional development opportunities
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Packet Core designPacket Core integrationPacket Core upgradesPacket Core performance evaluationtroubleshootingSW implementation strategySW features developmenttechnical risk managementautomation toolsnetwork functions deployment
Soft Skills
leadershipdecision-makingstakeholder communicationescalation managementcoordinationdocumentationproject managementproblem-solvingteam managementcommunication