C2C Collections Process Expert, Spanish
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bucuresti • Romania
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Job Level
Tech Stack
About the role
- Managing complex O2C cases: billing corrections, unapplied cash, short‑pays, disputes, high‑risk overdue items
- Performing detailed account reconciliations and ensuring accuracy of customer financial data
- Analyzing recurring issues and recommending corrective or preventive actions
- Delivering O2C training, onboarding sessions, and knowledge‑sharing workshops
- Collaborating with Sales, Finance, Customer Service, and Logistics to resolve cross‑functional issues
- Identifying improvement, automation, or standardization opportunities and influencing implementation.
Requirements
- Minimum 1 year of O2C experience, covering billing, collections, cash application, and account reconciliation
- Minimum educational qualification: High school diploma
- Solid understanding of accounting principles and internal controls
- English and Spanish – minimum B2 level
- Proficiency with ERP systems (SAP preferred), reporting tools and Excel
- Ability to train, coach, and guide colleagues
Benefits
- Flexible and dynamic work environment involving teams spread across different global locations
- Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera)
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
O2Cbillingcollectionscash applicationaccount reconciliationaccounting principlesinternal controlsdata analysisautomationstandardization
Soft Skills
trainingcoachingguidingcollaborationcommunicationproblem-solvinginfluencingknowledge sharingattention to detailanalytical thinking