Minor Hotels Europe and Americas

Senior C2C Collections Process Expert

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bucharest • Romania

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Job Level

Senior

Tech Stack

ERP

About the role

  • Lead the execution of end-to-end collections operations, ensuring alignment with client expectations and service level agreements.
  • Manage the collections department, setting strategic goals that enhance cash flow, customer experience, and overall O2C performance.
  • Define and implement customer segmentation strategies based on portfolio analysis to optimize collection efforts and resource allocation.
  • Collaborate with legal teams and initiate timely engagement in cases requiring formal recovery actions or dispute resolution.
  • Develop and execute proactive collection strategies using automation and analytics to reduce manual effort and improve efficiency.
  • Apply advanced collection techniques and adjust strategies based on customer behavior and portfolio risk profiles.

Requirements

  • Bachelor’s or master’s degree in accounting, Finance, or related field.
  • Professional certifications like CA, CPA, CMA, or ACCA would be add on benefit.
  • 4 – 5 years of experience in Accounts Receivable Process, with at least 2 years in a supervisory or managerial role.
  • Strong knowledge of IFRS/GAAP, intercompany accounting principles, and internal controls.
  • Proficiency in ERP systems (e.g., SAP S4/HANA) and reconciliation tools.
  • Excellent stakeholder management skills with the ability to collaborate across global teams.
  • Strong service delivery orientation with a focus on meeting deadlines and quality standards.
Benefits
  • Flexible and dynamic work environment involving teams spread across different global locations;
  • Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts receivablecollections operationscustomer segmentation strategiescollection strategiesadvanced collection techniquesportfolio analysiscash flow managementdispute resolutionautomationanalytics
Soft Skills
stakeholder managementcollaborationservice delivery orientationstrategic goal settingcustomer experience focusquality standards adherenceleadershipcommunicationproblem-solvingteam management
Certifications
CACPACMAACCA