Manage incidents, problem or work requests including configuration changes, minor enhancements, resolution of break-in fix issues, problem solving and troubleshooting, business consulting, system upgrades, data/analysis maintenance, user training and collaboration
Coordinate efforts with other IT support teams
Gather and analyze business requirements from stakeholders
Set up configuration and implement changes
Work with business users and external partners
Assist with work estimation and planning as part of Agile implementation in the team

Requirements

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLC#CI/CDdata visualizationtroubleshootingbusiness analysisconfiguration managementAgile methodologysystem upgradesdata maintenance

Soft Skills

problem-solvinganalytical skillscollaborationcommunicationbusiness consulting